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Striking a Balance: How to Optimize AI-Enabled Recruitment with a Human Touch

Posted by
Nupura Ughade
July 17, 2023

Recruiting, at its heart, is a personal process. Understanding a candidate’s motivations and nurturing deep relationships is what recruiters do best. So with the advent of AI in recruiting, it’s natural to have concerns — will AI replace humans?

While AI offers undeniable benefits in streamlining recruitment processes, it is essential not to overlook the value of the human touch in establishing meaningful connections between employers and candidates.

Understanding AI in Recruitment

We’re seeing an increasing number of talent leaders incorporating AI into their everyday recruiting workflows. They leverage AI technologies to automate repetitive, mundane tasks, such as resume screening and interview scheduling, making more time to focus their efforts on strategic decision-making. This increased efficiency has led to significant time and cost savings for many organizations.

| Read more: How AI is Changing the Recruitment Landscape

We started with autocomplete functionalities that provided AI-driven word suggestions during typing. Generative AI has now evolved to provide autocomplete for complete paragraphs or even pages. In fact, we delved deep into the present and future of recruiting AI with experts from Anthropic, and here’s one of the key takeaways:

The future of AI revolves around embracing a virtual assistant framework that empowers employees and maximizes their potential.

AI algorithms and Large Learning Models (LLMs) can now identify patterns and trends in candidate data, enabling recruiters to make more informed decisions. AI can predict which candidates are most likely to succeed in a particular role by analyzing past hiring successes and failures. This predictive capability allows recruiters to focus their attention on candidates who are most likely to be a good fit, ultimately improving the quality of hires.

AI has enabled recruiters to tap into a wider pool of talent. With the ability to analyze and assess candidates from various sources, including those who may not have traditional resumes or extensive work experience, AI opens doors for individuals who may have been overlooked in the past.

What humans do better than AI

While AI has transformed many aspects of the recruitment process, the role of human interaction should not be underestimated.  Building relationships, assessing cultural fit, and understanding soft skills are still best done by human recruiters.

The role of emotional intelligence in hiring

Emotional intelligence is a crucial skill for recruiters. Emotional intelligence allows recruiters to assess a candidate's soft skills, motivation, and cultural fit. Recruiters can delve deeper into a candidate's experiences, motivations, and behaviors. They can ask probing questions that go beyond the surface level and truly understand how a candidate thinks and feels. It allows them to identify individuals who are adaptable, resilient, and capable of handling challenges. This level of insight cannot be achieved through algorithms and automated processes.

Personal connections are irreplaceable

Personal connections and rapport are vital in establishing trust and engagement between employers and candidates. AI can not replicate the human touch of a genuine conversation or the intuitive ability to assess non-verbal cues. However, by eliminating manual and redundant tasks, AI helps recruiters do their best work every day.

When recruiters are not burdened with repetitive tasks, they have more time to connect with candidates and identify those who align with the organization's values and mission.

Strategies for integrating AI and human touch

AI-powered tools can handle initial resume screening, efficiently sifting through large volumes of applications to identify the most qualified candidates. This allows recruiters to focus their time and energy on conducting personalized interviews and assessments, where they can delve deeper into a candidate's skills, experiences, and cultural fit.

It's essential to continuously monitor and evaluate the effectiveness of AI algorithms to identify potential biases and ensure fair candidate assessments. Be sure to involve your recruiters to provide valuable insights and context that AI algorithms may not be able to capture.

Leverage AI and automation to eliminate mundane tasks, but strive to maintain a human touch throughout the recruitment process. The balance of AI-driven instant engagement + personal touch help candidates feel valued, provide them with a better understanding of the company culture and values, and enhances conversions down the hiring funnel.

Forward-thinking companies such as Unilever and IBM have been at the forefront of leveraging AI in their recruitment processes. These organizations often use AI for initial resume screening and candidate matching, allowing recruiters to focus on building relationships and assessing soft skills.

The future of AI-enabled recruitment

The rise of AI in recruitment is only the beginning. As technology continues to evolve, AI is poised to reshape recruitment further. However, the human touch will remain a critical component of the hiring process, providing a level of insight and empathy that AI algorithms cannot replicate.

The virtual assistant model will dominate the next wave of AI — think 24/7/365 recruiting assistants, or chatbots, at your fingertips that help you do your best work every day.

AI will continue to play an increasingly crucial role in recruitment, especially in automating administrative tasks and analyzing large volumes of candidate data. AI's predictive capabilities are also expected to improve, assisting recruiters in identifying the best-fit candidates more accurately. These advancements will free up recruiters' time, allowing them to focus on building relationships and fostering meaningful connections.

Strike the balance with the right recruiting AI solution 🤝

Employers that prioritize AI recruitment while preserving the human touch will differentiate themselves, creating positive experiences for both candidates and recruiters.

Sense has been at the forefront of recruiting AI for the last decade. Our AI-powered Talent Engagement Platform aims to enhance the recruiting process, ensuring recruiters have the support they need to excel in their roles, including features like‍

👉 Pre-Screening Question Generator

👉 Job Description Generator

👉 Candidate Survey Response Summary

👉 Text & Email Generator

👉 Job Recommendations for Candidates

👉 Resume Generator

Curious to know more? Request a demo to see Sense in action.

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