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How do I reset my password?
You can learn how to reset your password here
How do I contact customer support?
Submit a request here or email support@sensehq.com
What are your support hours?
Standard support is available Monday through Friday from 9 AM to 8 PM ET (6 AM to 5 PM PT). For critical issues, our support team is available 24/7, 365 days a year.
Is there a status page to check for outages?
Yes, you can access it here
Where can I find user guides or documentation?
The Sense Knowledge-base can be found here
Who should I contact for billing questions?
If you don’t know who your dedicated account manager or customer success manager is, you can submit a request here.
What is your support policy/Service Level Agreement (SLA)?
You can find Sense’s Support Policy here
How can I view my open or resolved support tickets?
You can see how to access your tickets here
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