Founded in 2001, Workforce Strategies Inc. (WSI) is driven by a culture of innovation and talent. Constantly seeking ways to improve hiring outcomes, WSI turned to Sense Voice AI to speed up screening, improve candidate engagement, and reduce recruiter workload without sacrificing the personal touch.
“Our biggest challenge was reaching candidates quickly. Manually screening hundreds of applications every week was difficult and slow. Now candidates receive timely responses via Voice AI and have been very receptive to the experience. Having a tool that can handle this efficiently has made a huge difference.” says Lindsey Scribner, Manager of Technology and Implementation at WSI.
WSI recruiters were spending up to 15 minutes per candidate on pre-screening calls. This was a time-intensive process that created delays and made it difficult to keep up with high applicant volume. The team needed a way to eliminate repetitive work, speed up screening, and prioritize the best candidates for interviews, without losing a personal touch.
WSI deployed Sense Voice AI, which conducts automated phone screenings and delivers transcripts for recruiters to review in just minutes. Instead of spending time on calls, recruiters can now:
"Calling hundreds of candidates and having the same conversation repeatedly is not much fun. Taking that off their plates has been a huge relief for our recruiters. Since rolling out Voice AI, we have completed around 1,300 screenings, saving hours of work. As we scale up with more jobs, we expect those savings to grow even more, which is very exciting for us."
- Lindsey Scribner, Manager of Technology and Implementation at WSI
497 hours (over 62 working days) saved since March 2025
By automating initial screening calls, WSI has streamlined operations and improved recruiter productivity.
165.7 hours saved per month
This monthly time savings is nearly equivalent to the workload of a full-time recruiter, enabling the team to operate at full capacity while reducing manual effort by approximately 96 percent.
98% call completion rate*
Voice AI has delivered a near-perfect call completion rate of 98 percent.
Faster, more efficient candidate engagement Candidates now move through the process more quickly, and recruiters spend less time on the phone and more time building relationships and placing talent.
Improved quality of client delivery
With more time and better insights, recruiters can prioritize the most qualified candidates, resulting in stronger matches.
Revived cold talent pipelines
Voice AI also helped WSI re-engage thousands of previously unresponsive candidates, creating new placement opportunities from existing databases.
WSI chose Sense Voice AI for its seamless integration with Avionté and robust platform capabilities.. Beyond pre- screening, Sense’s flexibility allows WSI to explore other uses like referrals and candidate re-engagement. The natural, human-like voice also improves candidate experience by making interactions feel personal and engaging.
Looking ahead, WSI is excited about upcoming self-service capabilities from Sense that will enable them to build and customize their own Voice AI flows. This greater control will empower WSI’s team to tailor candidate outreach and engagement strategies precisely to their unique needs.
Lindsey recommends preparing your screening questions ahead of time to ensure a smooth rollout, and encourages teams to position Voice AI as an enhancement, not a replacement. She also recommended, “Don’t be afraid of it. Voice AI isn’t here to take away jobs—it’s here to make workflows smoother and jobs easier.”
To see how AI can propel your operations, visit the Sense website or request a demo.
Want to create phenomenal experiences for your candidates, employees, and partners? Talk to a Sense representative to understand how our automation & communication solutions can seamlessly do this for you.
