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How Future-focused Companies are Using AI Conversational Chatbots in 2023

Posted by
Nupura Ughade
March 24, 2023

According to Talent Board’s research, 85% of candidates expect to hear back within 48 hours of submitting their job application. And as much as you’d like to get back to them instantly, you can’t be available 24/7/365.

Let's be honest, recruiters are human beings who need to eat, sleep, and occasionally binge-watch Netflix.

Thankfully, with the ever-advancing AI technology, you can add an always-available recruiter to your team. Recruiting chatbots, have become an extension of your recruiting team, making them "available" 24/7/365. In this article, we’ll explore specific ways future-focused companies are leveraging conversational AI chatbots to streamline the recruitment process, improve candidate engagement, and provide a stellar candidate experience.

Benefits of AI recruiting chatbots

Chatbots engage in intelligent, human-like conversations with job candidates, automating mundane tasks and providing a stellar candidate experience. Even when dealing with a high volume of applicants, chatbots can quickly schedule interviews with qualified candidates, reducing delays and missed opportunities. With built-in reminders, they also help reduce no-shows, ensuring that every interview is attended by the right candidate.

Talent Board reports that the use of chatbots has increased by 40% since 2018. Companies with the highest-rated candidate experiences are leveraging chatbots to address candidates' queries almost 30% more frequently than the average company. These findings don't come as a surprise, conversational AI chatbots indeed have a strong business case for streamlining recruitment processes and improving candidate engagement.

How future-focused companies leverage AI recruiting chatbots

With their ability to streamline the recruitment process, provide 24/7 responses, and enhance the candidate experience, chatbots are transforming the way recruiters connect with potential hires.

Let’s look at 6 specific ways companies are using AI recruiting chatbots to stay ahead of the curve:

1. Allow candidates to submit applications on any device

Sourcing chatbots make submitting an application REALLY easy by providing instant engagement to candidates visiting a company's website. They can answer candidates' queries and even send them relevant job opportunities, all in real time. Additionally, modern chatbot platforms come equipped with innovative features such as scanning QR code to apply or text-to-apply.

Chatbots that are well-integrated with your applicant tracking system (ATS) have the ability to write back data collected from the candidates to the ATS, saving recruiters from hours of manual data entry and ensuring candidate profiles are accurately created and up-to-date. 

2. Pre-screen and identify qualified candidates

Recruiting chatbots help pre-screen a candidate's skills and experience and even ask a series of pre-determined questions to candidates, designed to assess their qualifications, experience, and suitability for the job. These questions may include a range of topics, such as work history, education, expected salary, and specific skills relevant to the position. This allows talent acquisition teams to quickly identify the best-fit candidates for the job opening.

3. Automatically schedule interviews

One of the most time-consuming tasks in recruitment is scheduling interviews. AI recruiting chatbots simplify this process by automatically scheduling interviews, sending confirmation emails to candidates and HR managers, and even rescheduling interviews if necessary. This helps save recruiters the endless back-and-forth “sorry I missed yous” and reduces time-to-hire significantly.

4. Match candidates to relevant jobs

Job Matching chatbots leverage AI to match candidates to suitable job openings based on their qualifications and experience, enabling companies to land quality talent while decreasing time-to-hire. Additionally, candidates can easily apply for jobs while conversing with the chatbot, providing all required details, including uploading their resume, without having to navigate a complicated application process.

5. Provide targeted answers to candidate questions

Chatbots are also an excellent resource for answering candidate FAQs. Using natural language processing and machine learning, chatbots can understand and respond to a wide variety of questions, providing candidates with accurate and timely information. Candidates feel more engaged and informed throughout the recruitment process. Chatbot training plays a significant role in your AI recruiting chatbot's ability to understand and respond to candidate queries. Here's a detailed rundown of what is AI chatbot training and why it matters.

6. Track candidate conversions in your ATS

It’s important that the recruiting chatbot is integrated with your ATS. This ensures that your team has access to the most current candidate data, and that all conversational data is tracked and visible within your ATS. Recruiters are able to keep track of candidates throughout the recruitment process and ensure that important candidate information is not lost or overlooked.

Ready to explore the power of AI recruiting chatbots?

With teams stretched thin, candidates applying at all hours of the day, and everyone demanding an incredible experience, it’s no wonder that companies are turning to conversational AI chatbots. 

Sense and Talent Board teamed up to survey 400+ talent acquisition leaders around the world to learn how conversational AI and chatbots improve recruiting times, candidate response rates, satisfaction, and more. Access the insight-packed report on how chatbots and conversational AI improve candidate experience.

If you want to see Sense’s tailor-made-for-recruiting chatbot in action, book a demo right here!

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