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Introducing Smart FAQs: Instantly Answer Common Questions from Candidates

Posted by
Dave Anderson
September 21, 2022

What hours would I work? Can I work from home? What’s the company culture like? Candidates have a variety of questions they want answered before they decide to apply for a role, and they don’t want to wait days or even hours for a response.

Smart FAQs will help you engage candidates instantly and encourage them to apply by providing them with the information they’re looking for. Simply fill in answers in our global library of questions and the Sense AI-powered Chatbot will provide relevant responses to curious candidates who visit your careers website.

The Sense Chatbot uses conversational AI to naturally interact with candidates. By answering the questions that are on their mind, you’ll attract more applicants, reduce time to hire, and boost candidate sentiment. 

Candidate engagement is more important than ever before

Many recruiting teams are struggling to meet hiring goals because they can’t attract enough candidates. Candidates today want and deserve a positive experience and that experience should start the moment they land on your website.

Research shows that candidates apply to as many as 12 different companies in a single session when job searching. The first one to engage them gets a leg up on the competition, drastically increasing the chances that the candidate commits to an interview and stays interested in the opportunity throughout the hiring process.

However, the challenge is responding to every candidate with a question in a timely manner. Not only is your recruiting team already stretched thin — data from Sense shows that 30-40% of candidates apply to jobs outside of traditional working hours. 

The Sense Chatbot is your 24/7 recruiting assistant that is always there to greet candidates as they arrive on your website and provide them with the information they’re looking for. Using Smart FAQs to engage candidates instantly improves your hiring process and recruiting operations in multiple ways, including:

  • Reducing candidate drop-off – Give candidates all the information they need to make an informed decision to apply by answering their questions and pointing them toward your three most frequently asked questions.
  • Engaging and informing candidates – Help candidates learn about the company and role while gathering the information needed for them to formally apply.
  • Saving recruiter time – Quickly implement Smart FAQs by filling in answers to predefined questions and give your recruiting team countless hours back by automating the process of answering the questions you get the most.
  • Boosting the candidate experience – Easily collect and analyze candidate feedback to continuously improve the Chatbot experience. 

In addition to Smart FAQs, the Sense Chatbot offers other functionality that will help you engage candidates in today’s competitive hiring landscape. It will screen candidates against role requirements, suggest jobs they’re qualified for, schedule interviews with the hiring team, and update them on where they’re at in the hiring process. 

Companies that use the Sense Chatbot enjoy a 55% faster hire rate, 3X more hires, and 30% reduced cost-per-hire. We’d love to show you how you can experience similar benefits. Request a demo today!

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