Founded in 2001, Workforce Strategies Inc. (WSI) is a staffing firm built on a culture of innovation. Always focused on optimizing their hiring outcomes, WSI faced a common challenge: their commitment to a personal touch was being undermined by the sheer volume and repetitive nature of manual candidate screening.
To eliminate bottlenecks and enhance both recruiter and candidate experience, WSI turned to Sense Voice AI. Here is the story of how they dramatically accelerated their hiring process without losing that essential human element.
WSI recruiters were spending up to 15 minutes per candidate on initial pre-screening calls. This massive time investment created delays in the hiring lifecycle and made it difficult for the team to keep pace with the high number of weekly applications.
The core problem was clear: the team needed a scalable way to eliminate repetitive work, speed up screening, and quickly prioritize the best candidates for interviews.
“Our biggest challenge was reaching candidates quickly. Manually screening hundreds of applications every week was difficult and slow. Now candidates receive timely responses via Voice AI and have been very receptive to the experience. Having a tool that can handle this efficiently has made a huge difference.”
— Lindsey Scribner, Manager of Technology and Implementation, WSI
WSI deployed Sense Voice AI to take over the crucial, but time-consuming, initial phone screenings. The AI automatically conducts the calls and immediately delivers full transcripts for recruiters to review.
Instead of spending hours on the phone having the same conversation, recruiters can now:
"Calling hundreds of candidates and having the same conversation repeatedly is not much fun. Taking that off their plates has been a huge relief for our recruiters. Since rolling out Voice AI, we have completed around 1,300 screenings, saving hours of work."
— Lindsey Scribner
By integrating Sense Voice AI, WSI didn't just automate a task—they transformed their team's capacity and their candidate outreach.
The impact on recruiter workload was immediate and dramatic:
Metric
Result
Impact
Total Hours Saved
497 hours (over 62 working days) since March 2025.
Time saved is nearly equivalent to the workload of a full-time recruiter.
Monthly Savings
165.7 hours saved per month.
Reduced manual screening effort by approximately 96 percent.
Call Completion Rate
98% completion rate.
A near-perfect rate, ensuring few candidates slip through the cracks.
Export to Sheets
Automating the initial screen allowed WSI to elevate their service on multiple fronts:
WSI chose Sense for its seamless integration with Avionté and its robust platform capabilities. The ability to leverage multiple use cases beyond pre-screening, such as candidate re-engagement and referrals, provided immense value.
Furthermore, the quality of the technology itself was a pleasant surprise: "Our team was also pleasantly surprised by how realistic the Voice AI sounds. They expected it to be robotic, but it isn’t, and that natural tone really contributes to a better candidate experience."
Looking ahead, WSI is excited about forthcoming self-service capabilities that will let them customize their own Voice AI flows, giving them even greater control over their candidate outreach strategies.
For other staffing firms considering this technology, Lindsey offers simple, yet powerful, advice:
“Don’t be afraid of it. Voice AI isn’t here to take away jobs—it’s here to make workflows smoother and jobs easier.”
She recommends preparing your screening questions ahead of time for a smooth rollout and encouraging teams to view Voice AI as an enhancement, not a replacement, for their vital relationship-building work. WSI has proven that by embracing smart automation, you can save hundreds of hours while making your hiring process faster, more efficient, and more human.
